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ckiser
Jun 5th, 2002, 12:16 PM
Hello! New to the forum, but you guys look like you can help me.

I'm miserable at my current host (Interliant/Interland), and I'm trying to escape. But, I don't want to make the same mistake again.

I'm looking at Verio, Rackspace, and Dellhost. Tech support is most important to me. Any one have any info on those companies?

Thanks!

maxwell
Jun 11th, 2002, 10:40 AM
The hosting providers that you have mentioned are not "small potatoes"........ the question here, is how much support do you need, and how quickly you require a response. I'm sure that the technical support provided from these "big" boys is quite satisfactory, however, you must keep in mind that the support provided will more than likely be correlated to the type of hosting account you have - you get waht you pay for.
In some cases, the smaller hosting providers can provide a more "personal" level of customer service, and assist you with technical issues that is simply NOT feasible for larger entities.
I suggest that you make some phone calls to a few providers to "get a feel" for what to expect in the future!
Good Luck
Cheers
Maxwell