Warning Xaz.biz

[topazny]

I was hosting with these guys but my site has been out for well over a week now. I get no emails, no support what so ever.

After some research, I find that they have changed their own DNS servers and have failed to tell any of their hosted clients.

It gets better, of late and during this whole escapade, technical support was non existent and live chat was ALWAYS unavailable.

As a side note, xaz.biz is a part of megawebserver.com which initially provided me with the 99.5% uptime guarantee. Sadly they too have been poor to repond to any of my emails.

If you are still lured by all this I would try out their tech support and see what sort of turn around time you get on emails!

I'm currently taking the whole thing up with my credit card company who are looking into it as well!

[wttt]

Hi
I have still my sites up and running. I don't know what is your problem. Yes they have inform me that they are going to change there nameservers and all I want to do is re upload my files.
So as they said I have done that now its about week ago. So they may be missed you.

[aberdeenboy]

I had a reseller account with them. My sites were ALWAYS down. My sites would be down for 1-2 days at a time. They finally got my site up again but then the PLESK control panel stopped working. They were great with returning emails before I signed up. After they got my money, I never heard from them again. When I did, the emails were written in poor English. Forget about ever getting your money back.

[topazny]

Aberdeen - same experience here. I sent several emails prior to purchasing and also even saved copies of the emails along with instant message discussions.

Ever since the site started to go down and the plesk interface die, I've experienced much the same thing. The emails are poorly writtin and rather informal, I even received one email that promised to pay back money due to the failure of their uptime guarantee - LOL. And as you mentioned not a sign of it.

I guess per the earlier post, you get what you pay for, a good lesson learned no doubt on my part.

Anyone else even remotely thinking about hosting with these guys, don't expect your site to always be up.

Cheers,

[drgonzo]

they are all the same owner from what I can tell
they pad the host review sites with a positive comments
they don't respond promptly to emails, often it takes days. Often you get no response at all.
the webmail has never worked for me ever. I'd send them polite emails and they would reply with 'a what's the error'. I'd tell them, then I'd never get a response.
Cancel your credit cards also, I've heard rumors that they do automatic re-billing to
http://pseudomonkey.com/gonzofile documents my battle with 5gbhosting

[akashik]

seems to be another host using Rackshack (Everyone's Internet), and claiming their network as their own on their network page...

Sorry to hear about your trouble with this host. A lack of communication makes life pretty hard when things get shifted around like that.

Greg Moore

[RefCom]

I am sure there will be a day, sometime in the future, when the general user base out there that are potential customers for web hosts will learn the tell-tale signs of a reseller-style fly-by-night operation.

One of the main things you watch for is hosts that claim they run their own network. Just ask for a tour date, and see what they say to you.

Most hosts today are colocated - even we colocate our server equipment - it is just more cost effective even with a client base the size of ours. It's cheaper for use to colocate with racks for our main servers and then to just lease a couple U of space at other data centers for redundancy than to try and run our own single-point-of-failure-prone in-house solution. This is the view that most hosts take on (though many others are colocated or leasing dedicated servers simply because thier business plan says "do everything on-the-spot as cheap as possible" which would dictate a rackshack type environment.

[wttt]

They have Great Plans :group: