Do anyone know?

[roffe]

Hi

My site are hosted with http://www.addr.com
Do anyone know what have happened to this host.
My site have been down for several days now and they
do not answer any mails or phone calls....

If anyone know anything about this please answer..

Thanks

[Martie]

Hi,
Well I havent seen many favorable remarks about them at all.
Various comments in different forums.
http://www.hostspot.com/cgi-bin/forum/Ultimate.cgi
Go to hostspot----do a search you will see the search function at the top of the page, and just type in addr.com
and it will pull up various comments, and there are several.
You can also go to scriptkeeper.com and perform a search in the web hosting forum there and get results about the company...here is one thread from there
http://www.scriptkeeper.com/ubb/Forum5/HTML/001249.html

[apace]

It is a shame what is happening to the hosting business. I have noticed that this happens alot anymore. It gives all the good guys a bad name. Usually what happens is, your host is a reseller for some other company. Your host is basically a middle man handeling the support ect... When something happens to the server, it is out of your hosts hands. They then have to wait on their guys to fix the problem. That is fine, but when something like this happens, they should atleast explain what the problem is. The majority just do not answer their tech support, and you are left in the air wondering. My guess is you will hear back from them when it is all fixed up again.

Apace

[M6.net]

I agree with "apace". Usually people are hosting with resellers, which don't have full control to the servers. I can't help "roffe" for what happened with him in the past, but would like to draw his attention towards our small web hosting company http://m6.net, which offers maximum features at very reasonable price. We are in this business since Sep 1997. We started with only 3 domains including one of our own and now host more than 2000 domains on our servers. Honestly we can't afford 24 hours support currently but have managed to provide 16-18 hours of support everyday and our clients are very excited with these developments. I think there is no harm in reviewing our features and prices at http://m6.net/accounts.asp. One may also contact us at "sales@m6.net"

[apace]

I could not help notice that you could not offer 24hr tech support because you could not afford it. At 2000 clients and an average profit of 6.00 per account, that would work out to $12,000.00 greenbacks per month. That is a nice chunk of change. There is another problem this industry has. That is taking on more than it can chew and spamming people who are looking for help and asking advice. I can only ***ume the 16-18 hours of tech support is the time it takes for you to answer your support emailings because your tech dept. is under staffed and not fitted into your budget.

[M6.net]

Apace, you might be one of the fortunate ones with deep pocket. I guess you want to say bigger is better. Not always! There are many companies running 24 hours email and phone support and with several incidences where customers are not replied for 3/4 days and phone keeps busy or with short voice message. The basic problem in this industry is lack of honesty. Usually company make fake claims and customers are disappointed. In fact customers are very supportive if they are aware what?s going on.

You presumed that we are under staff. We are not, in fact we run support 24 hours when ever required.

[apace]

That is very interesting. In your last post, you claim you cannot afford it, but now, you tell me you can. I understand alot about hosts not telling the truth. You set me straight.

Most hosts really do not care about their customers. Simply because, it is work to them. They take on more than they can chew, and they do not enjoy their work. They just want the quick bucks, and if the customer is not satisfied, they really do not care, because someone will signup in their place.

Deep pockets has nothing to do with tech support or anything else. Respecting the business, respecting your customer and their needs, and trying to become the best you can at what you do is what it is all about.

I recently helped a local doctor out with his domain transfer. He wanted to change providers, and the host would not answer the email from internic for the transfer. He did this on purpose, because he was upset the doctor wanted to transfer to another company. This is what you have to deal with everyday, in and out. Because of a host that is not honest. Spammers included.