SMTP error?

[Frosty]

Can someone possibly answer this. I send and receive email through my control panel with neomail. But someone living in thailand emailed me and so i emailed them back, but every single time i do that i get a message that says "permanent error, SMTP error" this is so annoying!

So i test emailed them through my AOL address instead and it worked just fine. But when i try to email to that exact same address through my control panel using neomail i get that message. And so now i lost that potential customer cause i`m not able to email him. Has this ever happened to any of you guys? Damn, i hate it when crap like this happens. :cry:

[Mr Chunder]

The joys of POP3 and SMTP !!

If you send emails to other addresses from your neomail account e.g. to you AOL account, do you get problems or was it this particular address ? Just have to check ;)

If all sends fail, then it must be an SMTP setup in your email client.

It sounds like the problem this particular address is causing the problem - it is very unusual ! i do not know neomail but I presume it is your email client. You can try setting up an Outlook client locally on your machine and sending/receiving email this way to the same address to eliminate neomail.

If the problem still exists, then it must be something to do with the hosts SMTP server - ermm... need to call their support !

Otherwise, is there is problem with your host resolving this particular email address domain name. Perhaps the domain has just been created and it has filtered to AOL's DNS server but not to your host ? Long shot but this is a very odd problem.

Or, am I missing something ? Its getting late

:sleep:

[Frosty]

shoot, i already emailed support and they gave me a list of reasons why it could be happeing but we still haven`t fiqured out why. And i have no problem sending/receiving email EXCEPT when i try to email to this one guys email addresses. I went to his site and he`s got two different email addresses there. I sent an email to both using my AOL address and that worked perfect.

BUT when i went to my control panel and emailed using neomail i got that SMTP ERROR message and am unable to email. So i lost that potential customer. It just doesn`t make any sense that i`m unable to email to any of this guys addresses. I can email everywhere else just fine. Could it be because he`s so far away in thailand or something? Shoot, i really hate it when stuff like this happens and i can`t fiqure out why. And obviously i can`t email him using my personal AOL address. I have to use my me@mysite.com address. So what do you think could be causing this? This guys got two email addresses and i`m unable to send any email to both of them...........:shake:

[akashik]

I don't use AOL but I presume this would work. Have you used your account to send him an e-mail but use your domain email address as the return address? The headers will always give away where the account is sent from originally but for the purpose of expediancy it would be an alternative. At least then you'd still have communication with him.

not a solution I know.. just a quick fix.

Greg Moore

[Frosty]

akashik,

No i definitely lost that customer for sure. It`s been over 24 hours since he first emailed me and he was ready to sign up and transfer about a dozen sites over to me. He just had a simple question before signing up. It`s ridiculous that i`m unable to email him, now he thinks my service is crap even thought it isn`t.
So when you said i should use my AOL address, do you mean that i should`ve just emailed him using my personal AOL address and then write that it`s from me@mysite.com? But wouldn`t that look bad?

I`m really tempted to put his email address here and have someone else send him a fake 'test' email to see if anyone else has that same problem i do. Jeez, this is really irritating. I can email using my AOL address, but not with my me@mysite.com address. :cry:

[Mr Chunder]

I'm quite interested in helping you out on this one. Akashik's quick solution is a good one. I don't know AOL either but I know that you can use a Yahoo account to "pretend" to be your email for emergencies !

If you private email me with your email to him and I'll try to send it using your email address as his header. You'll have to be quick since I'll be leaving the office in about half an hour !!

I reckon you should keep AOL or Yahoo ready on the side in case emergencies like this happen again.

[Frosty]

I just tried to email him again through my control panel twice. Still no luck. But i emailed tech support several hours ago and they just responded and apologized and sent an email to him using my address as some kind of header or something? I don`t know.....i don`t get how they did it. I hope it worked.

But do you want me to email you both of his addresses and you try to send him email using some kind of pop email address? I`m dieing of curiousity to see if it`s his address that screwing things up or if it`s neomail. I`ll give you both of his addresses if you want. But to test it i think you have to use a pop email like me@yoursite.com cause that`s when it doesn`t work.

[akashik]

frosty,

well it's a toss up I suppose. To either fire out an e-mail they *may* notice is originating from a free account, or send nothing at all :) Most people read mail, then hit reply.. If the reply address is your domain's e-mail then that's usually more than enough to maintain your professionalism. At worst you can mention in the mail itself you were having problems with your ISP so are using a backup account to make sure they get a fast response to their enquiry.

Sales are always a testy issue. People are pretty understanding *once* you show them a high level of support. Getting their trust is the hard part. In their place I'd prefer a speedy response from any email address rather than dead air...

Greg Moore

[Frosty]

yeah, i guess i should`ve emailed him using my personal email address. But what happens after this guy has signed up and transferred over a dozen of his sites over to me and starts needing tech support? What if i`m never able to email him using my normal business address, cause that would kind of suck if i had to email him using my AOL address all the time. Oh well, hopefully this type of thing won`t happen ever again. Why do all these weird technical thing always happen to me?
:shake: