Has anyone tried Turbodnshosting.com

[markus]

I am thinking of signing up with www.turbodnshosting.com but thought of checking this forum first. Has anyone tried their service? The package seems nice, just right to my budget.

I am concerned most with their uptime and customer support. Any feedback would be great.

Thanks

[jetzkr8]

I am also in the market for a reseller pack. I checked out their web site and have the following comments :

1) I like their plans...a lot as far as how they are structured.
2) They indicate one internet connection (100Mbps) and make no mention of redundent connections availbility. (-ve)
3) No mention of kind of servers deployed
4) The helpdesk link results in locked navigation on helpdesk page with no link back to homepage ( the home page links back to helpdesk).
5) The 'data centre' information link is hidden on the product page. I wonder, a hosting service provider would want to talk about their data centre and provide a link on the main page itself. This indicates their web site is also not adequately designed and reflects on their operations.

I would look deeper to see how good they will be. But I still like the way their plans are presented.

As for me, I am also still undecided and am considering www.matrixreseller.com as their plans suits my needs esp. Site Studio. However, their site is still somewhat incomplete and I still would like to investigate some negative forum posts befor I can make a decision.

Anyone out there have any tips?

[markus]

I did sign up with Turbodnshosting. I was surprised that one day after receiving their site setting email, I received another copy but coming from another source (the support address is from another domain not related to them).

Turbodnshosting claims that they know nothing about the second email but the point is, the second email contains all my account info!

[jetzkr8]

I just signed up with www.matrixreseller.com, jumping in with both feet. Let's see how soaked I end up. Their Site Studio feature is a must have for us, and we did not want to wait around long. We are new and expect the ride to be rough.
Regards
Ashvin

[Ganomis]

Hi,

I'm currently hosting with turbodns. The package is great, options are great. But support is very poor. You have to email at least 2 times before you get a reply.
Turbodns has 1 employee and is not running their own servers so they are actually a reseller.
I experienced some downtime and quite a lot of time-outs in outlook. Very annoying.
Therefore I'm seriously considering a move to another hostingcompany.
Sorry to say, but I'm not happy with this company.
I don't think there is a cheaper resellercompany though.
Maybe www.worldwebhosters.com (http://www.worldwebhosters.com) but it looks very NOT professional.

Conclusion: quality does not come cheap

[markus]

So far Turbo DNS package is good as long as you don't need support. I have only placed one webiste there so I can't measure the downtimes yet.

jetzkr8, what's your experience with matrix reseller. They seem to have a good package.

[jetzkr8]

I started with them and so far support has been timely. I notice their response almost always comes back during normal working hours :- I hv some doubts about their 24hrs support. I am able to somewhat test this bcoz, our daytime (Penang) is about 12 hrs ahead of time in USA, so all the service requests I submit during the day only get responded at nite, like the normal working hrs in USA.

However I must say they responded and promptly resolved any issues at hand.

Please note that we are just starting off, and are still figuring out the various settings of the control panel and therefore are not in any position to comment on the performance of their servers. We have yet to start selling anything bcoz we want to get comfortable with them first.

We went with them bcoz of their price/resources configuration suited us and best of all, we wanted SiteStudio to use.

There were some bad comments about them on some forums, esp. their admin support, which I must say, we also had a minor problem. A simple mixup upon signup caused the signup name to be different from the Credit Card details, and they just insisted that both names must match, and went to the extend of suspending the account(short while). When we told them that since we had faxed a signed photocopy of the card to them, we wouldn't want to change the names, and after all they could just change the name of the signup info, and the problem would be resolved. We further told them that we would not be continuing and that's when they decided to resume our account ( not much of an apology, though).

I quite understand their doubts, with fraud and all, but had explained the nature of this product did not warrant such precautions, and that they would have to take a small calculated risk if business was to be done. Iguess business sense finally prevailed, otherwise we were prepared to move elsewhere.

Server uptime all this while has been no prob as far as we are concerned.

[sirah]

I almost had the same problems too. My presale emails and some other during my registration was replied only late in the evening (USA working hours). If you live in Europe 24h support is very important.
I also had the same problems with my card. This is happening for the first time to me. I'm using this card very often on the web with no problems, and now they asked me to fax my card and other private documents to keep the account open. This is not so secure to me of course... My account is now closed.
Any idea about a "European friendly" host?

[jetzkr8]

I understand that non-USA CCards cannot be verified against their addresses so this is SOMETIMES practised by some merchants. I would completely understand the need for this if the product merchandise were to be physical and involve actual costs.

However I fail to see the business sense in losing customers due to this. I mean, surely, the product is virtual in nature and their capital costs have already been paid for. Moreover, they probably only have smaller percentage of non-USA customers coming to them. It simply is worth taking the risk for these kind of accounts.

However I find their setup quite progressive (from what I hv read in their forums). For instance they allow over selling of bandwith and will do so for diskspace in the near future. I find this feature quite very appealing because most competitive offers big diskspace, which in any case is never used to the limit offered. If we were to have the resources logged upon used, it would certainly increase efficiency for us.

[sirah]

To me is adsolutely crazy and dangerous to send my credit card by fax (front and back) together with some other personal documents. If I have to feel comfortable sending faxes with my credit card then what is the need of SSL? Vortech seems to be a serius company and I think they have to think again about this policy.

Regards
Haris

[Daring2Dream]

For anyone who has tried this company, how long did it take them to acknowledge you signed up? :confused:

I signed up before I discovered this site and now I'm thinking it may not have been a good thing. :shake:

If anyone has any recommendations for other similar providers without problems, I'd appreciate it. I'm looking for the same features, but I'm leaving my current hosting company due to their lack of customer service response and I'm not looking forward to switching only to encounter the same thing. :cry:

Thanks!

Michelle ;)

[Essentials]

There are many good hosts out there for resellers and for hosting. :)

May be good to email a host and see how responsive they are to your questions - both for time and for quality of answers.

[northwindwebhost.com]

A while back i've looked into TurboDNS Hosting.

Their prices just didnt work for me financially so I decided not to go with them. Also, they haven't been around really long, this doesn't really mean anything but I just letting everyone know.

Also, I e-mailed their support and it was a pretty ok. I recieved before 24 hours but they don't really try to assist you, just answers why something is wrong or what not.

But I would give this reseller a go, i believe that is all they are doing no? Again I haven't really checked them out in a while so I may be a little outdated.

[kantaroo]

I found this forum after I signed up with TurboDNS also. It has only been 6 hours since i signed up but all we got was a confirmation e-mail stating that we paid. We have not yet received a welcome e-mail. The reason I signed up with TurboDNS is the poor customer support and frequent downtime at Coast Internet Solutions. They were down all weekend and down off and on today. I guess I should give them 24 hours to respond to me... I just wanted to ask how their service is and is there much downtime?

[djmoyle]

Hello, I currently work for turbo DNS Hosting as a support rep started about a week ago now, we have great uptime but at times they do go down, we arent a reseller we have our servers co-located in New Jersey, we have around 5000 customers 500 resellers, our support is now getting better as I am doing most of it now, i work from 4pm-11pm mountain time so thats the time you should expect a reply from us.

[djmoyle]

Also for support, do not email them you must send us a ticket and only one because we see all of them but if you send a email through our form u wont get a reply.

[kantaroo]

DJ,

After 2 months I can say that I am pleased with Turbo DNS Hosting overall. There hasn't been too much downtime and the service is reasonable fast when I have a problem.

[TLDR]

I've been using turbodnshosting.com's hosting services for a few months now (I think they changed name to KMHOST.Net their customer support was terribile, but it has improved greatly over the past few months.. they have online support available (php live chat) quite often, and I think they may even have a toll free number..
as far as quality of service goes.. only 1 complaint. I'm a stickler about uptime, and if your running just a couple sites for mom n pop shops, then you'll love it. but they've had a couple outages, and although they keep promising, they get it fixed, it happens again. it's better than before, but, I consider ANY downtime without notification unacceptable, I can't take hearing about it from my customers. (my pager goes off, asking 'what's up with the website?' and I have no clue till I go look)
Other than the occasional outage I've run across, the quality of service is great, the features are wonderful, and the value for the buck can't be beat.

[Perler]

Turbo DNS Hosting www.turbodnshosting.com would be a good choice if your not very serious about hosting. Good features :D ok speed , just about ok support :rolleyes: , but the down time lets them down every time. They are down a minimum of once a week and often for more than several hours :bawling:. I like thier features and their price, but I can't afford to use them when the uptime is so poor :bad:.

Sorry Turbo, Your good, but not good enough. :confused:. You need to sort this out.

[Perler]

KM Host/TurboDNSHosting are improving, the cpanel and whm are excellent and the cost for the features is good. The support can be slow, but it's only the downtime that loses them points, however it is getting better. The reliability issues need to be addressed to make them a viable Hosting company for a small business. I host many domains with them, mosting personal and friends sites. If your in the same position them KM Host is a very good choice for the cost. I am sticking with them as I can see the service improving and once the uptime is stable they will be a good choice for anyone. I would certainly recommend them for multi-site hosting where cost is more important than uptime.

They are much better than I stated in the previous post back in August 2003.

[totallytech]

1 )most important thing is that they should give money back guarantee.
2) you should host with one who provides WHM / Cpanel. Hsphere is not upgrading and any other control panel is not even 1/10 th of Cpanel :( .
3) first question you should ask them is "will you install softwares for me ? ".

This are the points most important to choose a host.

Neo.
System Admin.
http://totallytech.com

[reversol]

Searcgubg for just 'cheap' hosts are not necessarily good. Well, maybe you save some money at first. But in long run, you probably lose out. Whats worse is if you are hosting a shop or an online business and just a few moments of inactivity will result to a major loss in business.

Moneyback guarantee are also important factors to keep in mind if you do not want to regret buying at the end of the day.

Most of the people i know who buy a host regret buying it because of

1 - terrible support
2 - slow server connection speeds
3 - Downtimes and site problems

Just a tip,
It may take long but read the company's terms of service and see what they guarantee you. You don't want to host with some host that just provides cheap hosting and dies 2 days later.

[TLDR]

well, here's the scoop..

now, I honestly can't say what's been going on with them over the past year or so, but, before that, oh, my goodness..

nothing but outages, issues, and excuses when I finally was able contact them, and when I cancelled my account, they KEPT BILLING ME!, I had to fight to get my money back..

I will say, in their favor, however, that twards the end, when I was cancelling my account, they were in the process of making changes, and bettering themselves..

it's actually quite funny..

I said, FORGET THIS, and bought my own dedicated server (which I'm VERY glad I did, now, as I've been growing by leaps and bounds since) I did the research to find the very best NOC I could find, set up the server in the best possibile fashon possibile, with the best features, options, and services I could find..

I'm actually quite glad I took the 'reseller' route first, because it gave me a perspective on what I would want, and what I expected of my host.. so now I know better my customers expect from me, and how they may want things set up.

It took me quite some time to get the ball rolling, since I had so much invested in getting it going, but I've got a nice stable customer base now, constantly growing, and I've been able to fufill just about every request that's come down the pike.

so now, I'm doing what THEY were doing, as far as offer of services, support, etc, (except without all the issues overselling of bandwidth, resources, or whatever else they're doing)

Oh, and onto the funny part.. since I'm now offering the same services as they are (were? are they still around, did they change names again?) I've found out, that to solve their upstream provider issue, they've set up a server (more than one? I dunno what they have, or what they use could be VDS for all I know) At the same NOC I'm using!

well I hope that KEVIN MARSIDAN (the KM in KMhost) resolved his rectal-cranial inversion issue, and is treating his customers better than they treated me... if not, hey guess what! More customers for me!

actually, I'll even go 1 step better, if you drop me a line (e-mail, phone, etc..) and tell me that KMhost still sucks (or turbodns, or dnsroyal or whatever name they're using now) I'll give you your first couple months free. (no, I don't charge a setup or anything either)

*PLEASE* legitimate claims only, please, I don't want everybody in the world to 'claim' that they suck, to get some free hosting..
(then again.... Hrm.. it would bring in more business.. nah, it would get abused)

ok, well I'm done my rant for today, don't even know why I brought it up I just happened to notice this old post, and was feeling nostalgic, so....

Before I give away the company even more, I'm going back to my cave, and write some more code on stone tablets..

Have a good day all!