Resellermatrix Screwed Me Over!

[matt-t]

Stay away from ResellerMatrix. I wrote a negative review at www.hostglobal.com about there customer service, and they demanded an apology or retraction! The nerve!! I of course did not give them an apology, but they canceled my service and all my customers websites. The real kicker is I had paid up front for all these domains, some 6 months to a year. They canceled me, and are not refunding the money for the months I did not use. They claim I broke thier "user agreement", when all I did was post a negative review about their service on a public domain website.

Their service is terrible. I suggest you read my review at HostGlobal at http://hostglobal.com/Reviews/Hosts/1310-1.html

[JTY]

I can't believe that a host would do that. It's simply absurd, that they can do that.

[Frosty]

Matt,

Just do a chargeback. he he......

I guess they deserve it.



:D

[matt-t]

I filed a complaint with the Better Business Bureau, but I doubt it'll do much good.

[Frosty]

I can`t believe that they deleted all of your accounts just cause you said one comment about them.

Why don`t you just try to do a chargeback. Or write to the hosting company and tell them that they better refund the un-used months and if they don`t.....you will immediately take futher actions. Maybe they`ll give in and refund you. I`d email them....

:)

[matt-t]

I've been emailing them alot, I threatened legal action, and they said this:

"From time to time we receive threats from our customers.
While these threats vary from veiled to overt, we take then all very seriously. Threats are symptoms of misunderstanding, miscommunication or simply frustration. Threats are not the basis for a successful, on-going business relationship. Our experience shows that customers who issue threats are nearing the end of
their business relationship with us. As a result, our policy is to treat threats issued as threats that have been acted upon."

I tried to call them, and no return call. Everytime I ask for a refund that say, "Please advise when a retraction or apology has been made."


Chargeback?! Is in call the credit card company and see if I can get these charges taken off?

[Frosty]

Matt,

Obviously it`s a bunch of a**holes running that hosting service. If i were you i`d definitely do a chargeback and get all of my money back. I`ve never done a chargeback before (and i`m retarded about these things) so you should ask.....or wait till someone else see`s your post here and maybe they can tell you how to do it.

I`m so pathetic, i`m not sure of how to do a chargeback. If you do a chargeback...then you can get all of your money back though. That`ll show them jerks.

:p :D

[Phoenix]

your credit card company has a process for handling these requests. Most chargeback requests are honored.


Have as much information about the host and the charges (including the amount that you have determined is owed you for the unused services) ready, as well as a concise description of the reason for the chargeback request-they cancelled your accounts for a violation of TOS and refuse to refund the advance payment for those services.

Be sure and let them know that you did not violate their TOS, but that you posted a negative review (that is an accurate account of your experiences with them) on a public forum and they cancelled your account as retribution. Have copies of the emails you exchanged handy.

Call the number on the back of your credit card.
After the obligatory menu options and unusual call volumes, tell the warm body who answers that you'd like to initiate a chargeback.
They'll ask you a variety of questions and notify the host that you have requested a chargeback. The host will have paperwork to fill out and then the credit card company will determine whether or not to take the money back from them.

[lukas8]

Matt, you must have violated the service agreement... ive been with them for some time and have found them to be quite good. Their support has been improving steadily since I joined and their plans are the best i've seen... but I guess as the saying goes "don't bite the hand that feeds you." :)

[akashik]

"don't bite the hand that feeds you."

I presume you mean the 'host' shouldn't bite the hand that feeds them. After all it's the customers that keep a hosting company in business. To expect an apology before doing anything for a client - past or present -

If indeed your story is true then they have no reason for acting as they did. Demanding an apology is pointless no matter the story. Hosts get flak from time to time for a million and one reasons - we're everyone's whipping boy :D You just bite back the tears, chew your lip, have a small whimper, and move onto the next e-mail sobbing quietly... Trying to make people say sorry (for whatever reason) isn't worth the effort, and isn't really going to change an unhappy relationship in the first place...

Greg Moore

[fatboy]

<< I am deleting this post so that I am not seen as trying to steal anyone's business. I apologize if anyone took my post in that way>>

[lukas8]

That's garbage... I know of atleast a dozen other hosts who use ResellerMatrix like myself and they haven't had any major problems with them whatsoever. By complaining about a host in a public place, you're eating into their business... I have to deal with this as a host all the time. I support Resellermatrix's decision to defend itself, you get what you deserve when you take your opinions to the public before voicing it to the company first.

And you're just being stupid if you're attacking the company that your company depends upon, WHILE you're with that company! Give me a break! It's darwinism at it's best I suppose...

Freedom of speech is NOT absolute; it like all rights must be handled responsibility.

I on the other hand have had a great experience with Resellermatrix, my host is profitable with them and I recommend them to any reseller.

[James]

Lukas8,

You might get more credibility if you come out of the shadows and provide us with a URL to your site. Many of the members here are very skeptical of people that hide behind a nick name.

Just some friendly advice ;)

[lukas8]

Originally posted by James Cross
Lukas8,

You might get more credibility if you come out of the shadows and provide us with a URL to your site. Many of the members here are very skeptical of people that hide behind a nick name.

Just some friendly advice ;)

It's not a nickname, it's my real name, Lukas Woodright. And you're actually the ones who should be met with skepticism... many of the moderators of this board operate their OWN hosting companies, there's a definate conflict of interest there!

Your members SHOULD be skeptical when you're helping to spread these biased/anonymous opinions and rumours... your site is no better than a supermarket tabloid. I'd happily post my URL if I had some level of reassurance that this forum was moderated with a minute amount of responsibility and integrity... but that is clearly not the case.

[Frosty]

So what if the moderators or anyone here operates their OWN hosting companies. I post here way too often (have no life) but have never seen anyone spread untruthful biased annonyamous rumors.

:)

[lukas8]

This thread is a good example of slander run amok... there is definately more to the story than what Matt T. is posting, he's simply venting his biased opinion here and the WebHostDir moderators aren't doing anything about it. There are plenty of other threads in this forum that fit that description also... and the reason, I assume, that they aren't doing a thing about it is because it's a competitor of the moderators. They don't mind that a competitor is being slandered, it doesn't cut into their business, why should they worry? At the very least it will help them! Ha!

The most rediculous aspect of all of this is that ResellerMatrix actually recommends to it's resellers that they list themselves with WebHostDir... and a substantial amount of their advertising dollars come from Resellermatrix resellers. Why they would just turn on them and let them be slandered is beyond me... but I am definately not going to advertise my hosting company here until they clean up their act.

[Martie]

Originally posted by lukas8
This thread is a good example of slander run amok... there is definately more to the story than what Matt T. is posting, he's simply venting his biased opinion here and the WebHostDir moderators aren't doing anything about it. There are plenty of other threads in this forum that fit that description also... and the reason, I assume, that they aren't doing a thing about it is because it's a competitor of the moderators. They don't mind that a competitor is being slandered, it doesn't cut into their business, why should they worry? At the very least it will help them! Ha!

The most rediculous aspect of all of this is that ResellerMatrix actually recommends to it's resellers that they list themselves with WebHostDir... and a substantial amount of their advertising dollars come from Resellermatrix resellers. Why they would just turn on them and let them be slandered is beyond me... but I am definately not going to advertise my hosting company here until they clean up their act.

WHOA!!! I think you need to take some time out here and calm yourself down abit! We welcome DISCUSSION, lets keep it at a humane level please.
To answer your question about the post...its obvious he has had problems with the company! You (in my opinion) seem to be targeting him for some reason thats not clear to me?
As far as I know Reseller matrix has had numerous MIXED reviews, on several forums. They seem to be lacking in the support area...I believe you stated something to that effect when you said ..."their support is getting better", SO obviously YOU have experienced some of that yourself.
We've had great success with this forum, and if you dont like it you are free to leave! Most members here are quite happy.

[James]

Originally posted by lukas8
Your members SHOULD be skeptical when you're helping to spread these biased/anonymous opinions and rumours... your site is no better than a supermarket tabloid. I'd happily post my URL if I had some level of reassurance that this forum was moderated with a minute amount of responsibility and integrity... but that is clearly not the case.

Biased in what way?

As you say all our moderators are invoved in some way with the hosting industry. Several of them either run their own or work for independant hosts. We do not hide this fact, they clearly display this in both their sig files and their company logos.

We chose these moderators on case by case basis, for the very fact that they are unbiased! The alternative was to police these forums with only webhostdir.com employees. If we chosen that route I'm sure you would have been the first to tell us how "biased we are to our current advertisers"

You should credit our members with more inteligence than you obviously do!

As it is, resellermatrix was one of our advertisers and several members had strong views to express about the level of service they had received. We were asked to remove these comments. I suggested that they should join the forums and defend their companys position. They declined, and chose to pull their advertising. Now tell me whose biased?

Just one day after my request for RM to join the forum and defend themselves, a new member joined this forum and proceeded to post on only the threads relating to Resellermatrix. They had nothing but praise for RM, but chose not to disclose their identity. Can you guess who that member was.........?

[Phoenix]

and the reason, I assume, that they aren't doing a thing about it is because it's a competitor of the moderators. They don't mind that a competitor is being slandered, it doesn't cut into their business, why should they worry? At the very least it will help them! Ha!

If there were 10 commandments for forums, one would have to be, "Thou shalt not troll the moderators."

[JTY]

Don't rag on the mods, we're not biased.

EDIT: I'm closing this thread before it gets out of hand.