Be careful with Resellermatrix!

[visual]

Hello to all!

In first place, forgive me for this English, that is translated. ;)

It is true. In a previous occasion you contacted for knowledge of yours opinion on Resellermatrix. Remember that the Fatboy friend didn't have very good opinion on them and I asked the reason. Because well, I now could already speak.

It is true all that you count of Resellermatrix. You/he/she/it seem that to them the clients are more than enough you!

They to us annulled us all the bills that we considered request that opinion in this forum.And not only that. In an occasion that we registered a domain, the form (they said) he/she/it/you failed and the registration didn't take place. When we asked them for the reason us they told that they were going to carry out of manual form, but when we realized have put all THEIR data in the domain (headline, administrative contact, technical contact and of billing). We for that reason had to change us the name of user in this forum, so that they could not know the movements that we made. We were many days insisting and sending mail so that they modify the data. Meanwhile, our clients could not consent to the [web] that they had paid. They did us much damage.

They like us didn't pay attention, we put on directly in contact with the main registrar and we indicated them data, documents, mail and information that we had in our power.
We don't know if he/she/it/you was for that reason, but they recently have changed us the data and the domain has returned to their authentic owner.

It is true, friends. The reason in which they were based in order to give us of low it was the following:
_______________________
http://forums.webhostdir.com/showthread.php?s=xxxxxxxxxxx

It is unfortunate that you are displeased with your service.

We would rather have you as a happy customer with someone else than an unhappy customer with us.

As a result, your account has been closed.

Good luck with your new hosting company.
----------------------------------------------


And I could assure you that here there is not any problem of card of credo, established norms neither nothing resemblance.

We have had to be quiet they until return us the domain that was our.

For that reason just we could say you that you are careful with them. They are not of trusting. They are not good people. Be careful those that you are resellers or clients of his if you enter in this forum. You don't put no fact for which they could recognize you, since they take reprisals against you.

Of course, this opinion will make it arrive to all the forums that we pruned, with the purpose of that these gentlemen could not deceive more people, neither they could make more damage of what they have already made.


A greeting to all.

Visual

[Mike Lavers]

Visual, I am sorry to hear that you've had difficulty with our service. Though we do our best to accomodate clients where English is not a first language (we have staff members who are fluent in both French and Spanish), it is not always effective. We've also commonly found translators to produce a garbled and cryptic translation, especially from one language into English (the other way around is tends to be more understandable, however).

As I understand it, when you signed up with our service, you were attempting to use a ccTLD (.br), and our system only registers gTLD domain names (.com/.net/.org). And so, your domain name was not registered successfully. When you contacted us about this, we did our best to explain to you that we only offer registration services for gTLD's, and that if you wished to use a ccTLD, you needed to contact that country's registrar directly (in this case, the Brazilian registrar).

We currently do not have a staff member on hand that speaks Portuguese fluently, which made communication difficult, and Visual decided to terminate his service.

I wish he would have brought his concerns to me directly, as I am sure we could have worked something out. However, I do wish him well in his endeavors and I have assured him that he will be refunded any service charges.

I hope that clears things up. If anyone has any questions about our service, feel free to either e-mail me directly or private message me.

Best regards,

[Globalink]

Not having anything to do with this issue, I have to say the above response is just plain garbage!!!!


We've also commonly found translators to produce a garbled and cryptic translation, especially from one language into English (the other way around is tends to be more understandable, however).

How can you say that? Do you know any other language?


As I understand it, when you signed up with our service, you were attempting to use a ccTLD (.br), and our system only registers gTLD domain names (.com/.net/.org). And so, your domain name was not registered successfully. When you contacted us about this, we did our best to explain to you that we only offer registration services for gTLD's, and that if you wished to use a ccTLD, you needed to contact that country's registrar directly (in this case, the Brazilian registrar).

The client is from Spain, for God's sake!!!! Nothing to do with .br or Portuguese!!!!!!!!!

Can you get your act straight??

Answer the complain - why would you register his domains with you as the owner??????

[Mike Lavers]

Originally posted by Globalink
Not having anything to do with this issue, I have to say the above response is just plain garbage!!!!

You're right, you have nothing to do with this issue. And you are commenting on something you know nothing about.


Originally posted by Globalink

How can you say that? Do you know any other language?

Yes, I speak French fluently, and this has been my experience with translators. This is my opinion, why it concerns you is still unclear. Just look at Visual's post, does it make clear sense to you?


Originally posted by Globalink

The client is from Spain, for God's sake!!!! Nothing to do with .br or Portuguese!!!!!!!!!

So you're saying there are no Portuguese speakers in Spain? That's laughable.

I am not going to comment on his intended use of the service, but the domain name was a .br domain name and our correspondance with his company (possibly not him directly) was in Portuguese.


Originally posted by Globalink

Can you get your act straight??

Where is this coming from?


Originally posted by Globalink

Answer the complain - why would you register his domains with you as the owner??????
Please read my response in full before making such statements. As stated, we did not register any domain names since we do not currently offer registration services for ccTLDs (however we do support them).

AGAIN, please bring such matters to me directly. And please state your name, I will not correspond anonymously.

Good day,

[lukas8]

Originally posted by Mike Lavers
Where is this coming from?My sentiments exactly. Welcome Mike.

[visual]

Friends of the Forum:

Mr. Lavers lies or is not informed from what you/he/she/it pass in their house (Resellermatrix).

1.- I Repeat, the domain that we registered .COM .COM .COM .COM

2.- The language that speaks in Spain is the Spanish.

3.- The Portuguese speaks in Portugal (they are different countries!!!!!)

4.- I Repeat, Mr. Lavers is lying, since we in no moment registered .BR domains

5.- Shipping this message from Spain, Europe, country where the Spanish is spoken, the same as they speak many million people in everybody.

6.- I Repeat. They to their company have you to be more than enough the clients (happiness!!!), for that the deal that we received is disgusting. Why do you/he/she/it believe that does that uneasiness with their company in all the forums exist? Do you/he/she/it really know to their employees or are they "norms of the house" act so?


7.- doesn't their answer in this forum have anything to do with the question that thinks about neither with our experience lived why do you/he/she/it have made it? Is he/she/it/you that do you/he/she/it think that are the others silly?

8.- why did he/she/it/you register the domain with the data of Resellermatrix??????????

9.- In order to finish, thanks to all those that you have become interested for our case that, apparently, it is not the first neither I believe that I/he/she/it/you am going to be the last.

:confused: :mad:


Visual

[Mike Lavers]

Originally posted by visual
Mr. Lavers lies or is not informed from what you/he/she/it pass in their house (Resellermatrix).
I've looked through the support logs and this is how I understand the situation. Making claims that I am stating untruths is rediculous and unfounded. Refrain yourself from making such claims, I will not tolerate them.


Originally posted by visual
1.- I Repeat, the domain that we registered .COM .COM .COM .COM
Your master domain was not a gTLD, it was a ccTLD. Subsequent domains may have been, but your master domain was not.


Originally posted by visual
2.- The language that speaks in Spain is the Spanish.
See my earlier response to this.


Originally posted by visual
3.- The Portuguese speaks in Portugal (they are different countries!!!!!)
See my earlier response to this. Your demeanor speaks volumes.


Originally posted by visual
4.- I Repeat, Mr. Lavers is lying, since we in no moment registered .BR domains
Refrain yourself. Perhaps you're lying? Who is to say? I have support logs to back up my statements.


Originally posted by visual
6.- I Repeat. They to their company have you to be more than enough the clients (happiness!!!), for that the deal that we received is disgusting. Why do you/he/she/it believe that does that uneasiness with their company in all the forums exist? Do you/he/she/it really know to their employees or are they "norms of the house" act so?
This is the kind of cryptic translation that created these problems in the first place. If someone understands what he's getting at, please fill me in.


Originally posted by visual
7.- doesn't their answer in this forum have anything to do with the question that thinks about neither with our experience lived why do you/he/she/it have made it? Is he/she/it/you that do you/he/she/it think that are the others silly?
Again, I do not understand what you are trying to say.


Originally posted by visual
8.- why did he/she/it/you register the domain with the data of Resellermatrix??????????
We did not register a domain for your company. You are mistaken.


Originally posted by visual
9.- In order to finish, thanks to all those that you have become interested for our case that, apparently, it is not the first neither I believe that I/he/she/it/you am going to be the last.

We have over two thousand happy (and might I add, successful) resellers. We pride ourselves in offering a unique service in the market, and your claims are distorted, cryptic, and generally untrue. I am dissapointed at your decision to make such statements, as I have stated twice already, I would have preferred to discuss this directly via email or over the phone. However Visual decided instead to take cowardly, deceptive punches, anonymously on a public forum.

It has been difficult on both sides. I feel Visual could have been more patient, because as you can see in a number of his statements, he doesn't make clear sense half of the time. This may be because of a translator, but either way, it is no grounds to start stating falsehoods. Visual misrepresents our company, his relationship with our company, and himself because of this language barrier.

[Globalink]

Perhaps Mr. Lavers is just confused about who the client in question is.

Visual's master domain is indeed a .com, not country specific.

Visual is from Spain, and does not speak Portuguese (nobody in his company does it!). I know, because Portuguese is my primary language, and I have communicated with Visual - NEVER did he attempt to communicate with me in Portuguese!

But the fact remains: Visual maintains that he had one of his domains registered by Resellermatrix, a .com name, and that resellermatrix listed themselves as owner.

If you have logs proving this is not true, why dont you show them?

[UmBillyCord]

Reseller Matrix is banned from Web Host Talk for spamming. If the way they handled this customer isn't enough to avoid them, read this -
http://www.law.washington.edu/lct/techlaw_archive/AG_hitech.html