Careful with ResellerMatrix

[mickeymauz]

Nothing new that I wanted to say here but I had to say it anyway. Tech support is really, REALLY bad at ResellerMatrix's side. It is true, there are a whole lot of happy customers, but I'm sure that many of them did not have to go the help desk or even give them a call. I also have been trying to receive some help from resellermatrix but no luck. Today after 2 weeks of unsuccessfull help from RM I decided to change web hosting service, I guess that paying $5 more per month is worth the chance of having my questions answered in a timely fashion. Lets hear my question now... and please correct me if I'm wrong. I specifically asked RM to provide me with host name of the MySql database so that I could use the MySql client program to access and manage my database, they replied, "your host name is the same as your domain name," I thought to myself.. that sounds wrong, but let me try it anyway. Well it did not work and I could not login, they did not explain me why and were reluctant to spend some time with my problem from the 9 requests I've placed 8 of them has responsed of just with a simple sentence, and I still cannot use access the database. And when I told them I was going to use a ODBC driver to connect to the database, let me paste the responses....

We use MySQL, which does not use ODBC. In other words, it's not possible.
admin 21-Feb-2001 01:31:43

To clarify, we do not offer ODBC for mySQL.
We suggest that you explore client side tools.
Sales1 21-Feb-2001 16:57:44

Your hostname would be your domain name or IP. Not sure how to make it more specific than that.
admin 23-Feb-2001 06:25:25

Use kwmc for the hostname remotely. localhost when connecting locally (on the server).
admin 27-Feb-2001 21:47:02

We were able to connect with Admin and no p***word.
Sales1 28-Feb-2001 07:48:02

User: "Admin"
P***word: ""
Has been confirmed to work.

Also the original User and P***word sent with your welcome letter will work.
We have re-sent the KWMC.COM Welcome Letter to
Sales1 28-Feb-2001 11:19:34

What is s/he meaning when saying "We use MySQL, which does not use ODBC." What does one thing have to do with the other? I CAN connect using a ODBC driver to the database, which I've done before, and I only needed some information, hostname, username, databasename, and p***word... look what happens when I try doing that...

bash-2.03$ mysql --host www.kwmc.com --user kwmc --database kwmc_com -p
Enter p***word:
ERROR 1045: Access denied for user: 'kwmc@europa.your-site.com' (Using p***word:
YES)
bash-2.03$ mysql --host www.kwmc.com --user Admin --database kwmc_com -p
Enter p***word:
ERROR 1045: Access denied for user: 'Admin@europa.your-site.com' (Using p***word
: NO)

What do you know... it doesn't work... does ResellerMatrix care? So I rate the tech support for this site 0, while it still provides a good package, so if you want to go on your own... good luck...

[akashik]

mickeymauz,

For hostname did you try "localhost"

In regards to MySQL and databases that usually the way to go. Sounds to me like they're outsourcing support, though you'd think they'd supply them a few 'canned' answers to use *lol* I've heard a little about resellermatrix, not enough to say one way or the other (nothing overly impressive either). If they've had a huge growth lately it might explain their single sentence replies, but even then, it's pretty obvious you're telling them they aren't resolving the issue. You'd think that would set an alarm off there somewhere for them to spend a little more time with you...

Best Regards,
Greg Moore

[mickeymauz]

Thanks Greg for your reply... I've already tried that and I would think it would only work if I'm connected directly to the server that hosted the MySql database, since I don't have telnet access to their server, I cannot use 'localhost', besides I needed this information to use the ODBC driver to connect to the database. This is a good way to connect because my client could make changes to the database using a MS Access database and then post changes to web database, since they don't need internet user update it would not be cost effective for them to pay me to make ASP or PHP maintance pages for them, besides it is a good way to backup the database, besides the table scripts, of course. Well, thanks a lot for replying to my message, but I'm looking for another provider right now, maybe I'll go with your-site.com afterall....

Ernesto

[akashik]

Ernesto,

Sorry that didn't help. Best of luck with your-site.com. Hopefully they turn out better than that last one :)

Best Regards
Greg Moore