At war with my web hosting

[modus]

I am at war with softcomca, my web hosting. I sent the last email out to them this morning at 08:27am. Starting about 6:00pm this afternoon, my web site is down and I can't get any emails from their mail server.
What should I do next? Any legal action that I can take?

----------------------------------------------------------------------------------------------
Sender : modus
> Tracking Number : T2002022700C7Z600644
> Pool : Myhosting Technical Support
> Sent to : <support@myhosting.com>
> Date : 4/14/2002 08:27 AM


What are you talking about??? What console page??? What submit button??? This is it. I am taking my business elsewhere. When that happens, I will make sure this story will be posted on every single web hosting newsgroup/forum. Meanwhile, stop that password protection service so I won't be charged further more for something I have never authorized!!

on 4/13/02 9:58 PM, support@myhosting.com at support@myhosting.com wrote:

> Greetings,
>
> When you are at the password protection support console page at SoftCom,
> our pages clearly state the charges before going any further. In the
> initial page it will give description and will state the charges
> involved. Unless you hit the submit button there, it will not activate
> it.
>
> Thank you for your support!
>
> Regards,
>
> Belinda
> Customer Support
> http://myhosting.com
> http://mail2web.com
>
>
> -----Original Message-----
> From: replies@myhosting.com [mailto:replies@myhosting.com]
> Sent: Saturday, April 13, 2002 11:56 AM
> Subject: Re: Creating password access for client on my web page
> [T2002022700C7Z600644]
>
>
> Sender : modus
> Tracking Number : T2002022700C7Z600644
> Pool : Myhosting Technical Support
> Sent to : <support@myhosting.com>
> Date : 4/13/2002 11:56 AM
> ---
>
> That was exactly what I was doing. I WAS ASKING FOR INFORMATION. I did
> not authorize softcomca to activate password protection service for my
> account!!!
>
> on 4/13/02 2:27 AM, support@myhosting.com at support@myhosting.com
> wrote:
>
>> Greetings,
>>
>> Your password protection service was activated on 27 Feb, the same day
>
>> that you sent in email for information for password protection
>> service.
>>
>> If you wish to cancel your password protection service, please let us
>> know and we will cancel it from here.
>>
>> Thank you for your support!
>>
>> Regards,
>>
>> Belinda
>> Customer Support
>> http://myhosting.com
>> http://mail2web.com
>>
>>
>> -----Original Message-----
>> From: replies@myhosting.com [mailto:replies@myhosting.com]
>> Sent: Friday, April 12, 2002 1:10 PM
>> Subject: Re: Creating password access for client on my web page
>> [T2002022700C7Z600096]
>>
>>
>> Sender : modus
>> Tracking Number : T2002022700C7Z600096
>> Pool : Myhosting Technical Support
>> Sent to : <support@myhosting.com>
>> Date : 4/12/2002 1:10 PM
>> ---
>>
>> Daryl,
>> About 6 weeks ago, I exchanged emails with you for a couple times (see
>
>> below). From our emails, you can tell that I did not apply for or
>> authorize "password protection" for my account. I was shocked to find
>
>> out that softcomca charged me $9.95 for the setup fee and $4.00 per
>> month starting practically from the day we exchanged emails. I have
>> already sent in a complaint to your accounting department (I did not
>> attach the content of our emails though...). God knows how this
>> mishap happened. But I thought it would be a good idea to let you
>> know in order to to prevent this from happening again to your other
>> customers. Thank you for your attention.
>>
>> ----------------------------------------------------------------------
>> --
>> ----
>> on 3/1/02 9:00 AM, support@myhosting.com at support@myhosting.com
> wrote:
>>
>>> Dear Modus,
>>>
>>> You're welcome. You are correct, you can apply for the password
>>> protection feature with us for the fee og $9.95US for setup and
>>> $4.00US a month.
>>>
>>> Have a nice day.
>>>
>>> Daryl Brown
>>> Customer Support Representative
>>> http://www.myhosting.com
>>> http://www.mail2web.com
>>>
>>>
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: replies@myhosting.com [mailto:replies@myhosting.com]
>>> Sent: Friday, March 01, 2002 11:51 AM
>>> Subject: Re: Creating password access for client on my web page
>>> [T2002022700C7Z556843]
>>>
>>> Sender : modus
>>> Tracking Number : T2002022700C7Z556843
>>> Pool : Myhosting Technical Support
>>> Sent to : <support@myhosting.com>
>>> Date : 3/1/2002 11:51 AM
>>> ---
>>>
>>> Thank you for the info, Daryl.
>>> I went to your website and somehow got the impression that there is a
>
>>> fee (one time or monthly...) for the password protection feature.
>>> Correct? Thanks, Modus
>>>
>>> on 2/27/02 10:22 AM, support@myhosting.com at support@myhosting.com
>>> wrote:
>>>
>>>> Greetings,
>>>>
>>>> I have attatched to this email a document that you can look through
>>>> to learn about Password Protection.
>>>>
>>>> Have a nice day
>>>>
>>>> Daryl Brown
>>>> Customer Support Representative
>>>> http://www.myhosting.com
>>>> http://www.mail2web.com
>>>>
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: replies@myhosting.com [mailto:replies@myhosting.com]
>>>> Sent: Wednesday, February 27, 2002 12:53 PM
>>>> Subject: Creating password access for client on my web page
>>>> [T2002022700C7Z554400]
>>>>
>>>> Sender : modus
>>>> Tracking Number : T2002022700C7Z554400
>>>> Pool : Myhosting Technical Support
>>>> Sent to : <techsupport@softcomca.com>
>>>> Date : 2/27/2002 12:53 PM
>>>> ---
>>>>
>>>> I would greatly appreciate any info regarding this subject. Many
>>>> thanks in advance. Modus

[wowewo]

I feel bad for you. We have all been in fights with service providers before, and I don;t necessarily mean Internet. It could be phone, credit card, whatever. Any big company has faceless support.

I don't think you have any legal ground to walk on, 99.99999% of the time hosting companies cover themselves in their SLA's stating they are not liable for more than one month;s hosting cost PERIOD. Is it worth the high cost of an IT lawyer to get your $20 back?

If your that pissed switch companies. I can name a few that I KNOW to be worth using.

[emancipation]

hi modus

I felt bad when I read ur story.. sometimes this kind of things happens. in everyway of life. especially with internet companies. I remember that once upon a time my friends working with softcomca but they changed their hosting company with something else. but I dont remember that they had any problem with them. the reason was a cheaper hosting I guess. whatever..

although I am very happy with my hosting company, they keep insisting on not to answer me especially about one subject and I dont know why. I ve been asking that can you open an account as ".gen.tr" but no answer. I think their server is not suitable to open such an account that must be the reason. only about this sipmple question they make me crazy but mostly I am happy to work with them. they are kind and helpfull to me... I hope yuo can handle your situation in your favor soon. please tell us how you succeed it later. ok?

bye
emancipation

[akashik]

sounds to me as if your host needs to sit back for a second and read their support questions instead of firing blindly. Miscommunication is easy enough online without people actually reading the question.

Sorry to jump on this secondary issue but:

emancipation:

Are you looking at having a domain with the extention .gen.tr hosted? (as in domain.gen.tr)
If so then I doubt you can have it hosted elsewhere. .tr appears to be the country code for Turkey, with the gen in front of it being the domain. Anything before that is a subdomain of that domain. While most hosts will easily be able to host domain.tr, your extention will probably prove to be impossible outside their network.

Note: I may be wrong about this and it might turn out to be the same as .co.uk for example.

Greg Moore

[busydata]

**mod edit: do not self promote outside the adversting forums**