RE: RegisterFly.com Record Keeping Problems...

[ldguy]

BEWARE! If you are a RegisterFly.com customer, they have had internal data problems that could affect you!

I have lost a domain name, www.PumpkinJunction.com, that wasn't supposed to expire until 7-18-2005. Unbeknownst to me, their system released the name back before 3-6-2005, and someelse bought the name out from under me.

I have owned the domain for 2 years, and was legally entitled to it until the expiration date, which isn't for another 3 months; yet know someone else now owns my domain!

I've found four other names that Registerfly claims expired, even though I have reciepts to prove ownership until July, 2005. Evidently they've had a problem with their record keeping system, and are not saying anything, in fear of spooking new customers, and causing legal headaches.

Based on this snafu, I'm transferring my 26 remaining names to another one of my registrars. I'd like to file a class action lawsuit against them, so if you've had the same problem, please contact me ASAP!

[JoJoBean]

Wish I had read this before joining registerfly. I am now out of $185.00 for three months use and they refuse to pay it back without me providing them with my personal bank statements. But they do say that I am paid up intill 2008!

Any class action suit would include me!

[anEEmated]

I did not have this specific problem, yet, and I say, yet, but registerfly was my host and violated its terms of agreement, yet refuses to give my money back. Actually, they don't refuse, they just ignore my requests and say that I have extended hosting service, just as they told the previous user. I would also like to sue them, as this company must go down. If we can't sue them, lets pool in our money for a professional hacker. Please email aneemated@gmail.com, if you are serious about starting a class-action law suit. This must be a federal law suit, if we are all in different states.

[ace7119]

I totally agree with all of you! If anyone wants a class action suit...I'll sign it! But 2 things you can do in the meantime....file a dispute with the Better Business Business Bureau (http://complaints.bbb.org/welcome2.asp) as well as file a complaint with ICANN (http://reports.internic.net/cgi/regi...lem-report.cgi). I just did this morning because RegisterFly stole $134 from me on May 11th and still hasn't refunded the money after almost 15 refund requests.

DOWN WITH REGISTERFLY!!!!!DOWN WITH REGISTERFLY!!!!

[clunk]

hi,

I have no idea how class action suits work.

If anyone wants to request the NJ authorities do something about Regsiterflys activity drop me a mail. I am not a US resident, and I would think billing disputes would normally come under civil actions.

But the billing of credit cards without permission, the refusal to respond to phone calls and email, the inability to refund billed money, would in my opinion come under most countries fraud laws.

My case is now being handled by Amex fraud department.

If we coordinate our actions, and get enough voices raised to one police department, maybe we can get these guys stopped. I seriously dout I wll ever see my money again, but seeing these joker hauled before a court would help.

Drop me a mail.

Clunk

[thomasb]

They should all be jailed and put out of the hosting work and registrar work for life as they are compromising people's business...

My story with them is just too long to describe and too frustrating to recount...

Please please shut them down and sue their pants off !!!...

Ban them from ever working anywhere in the IT field because they are doing lots of damage to out community...

[suggs]

I am getting charged every two to three days for the amount that was supposed to be billed once a quarter. Registerfly has now billed me fraudulently for approximately $1200. I have filed tickets with them which they have closed...but they continue to bill. I have filed reports with American Express. I have filed a complaint with the Better Business Bureau and I have filed a complaint with the New Jersey Attorney General's office. I suggest everyone else do the same if you've had a problem with them. They are amassing OUR money and they will very likely disappear very soon. They must be stopped.

In the meantime, my site is not even up and running and they do not give me any legitimate reason why. This is a 'who move my cheese' moment - it is obvious that the company is going down and we all need to take steps to let others know and to protect our assets.

I am very interested in a class action lawsuit if this does occur - as my site has been down about 50% of the time since I began working with Registerfly - which has seriously affected my ability to do business.

PLEASE SPREAD THE WORD TO ALL WHO MIGHT BE AFFECTED BY THIS, on as many industry sites as possible. I will now also file a complaint with ICANN.

[dead fly]

..........................

[suggs]

Please definitely file an online report with the NJ Attorney General's office. They have responded to my report - they can't work on anything that has not been filed with them, so my telling them of your experiences won't help. Please do get in touch with them. They make filing the report easy, online. Can't remember the website but you can do a google search and it comes right up. Something is seriously wrong here and we need to protect ourselves and our community.

Meanwhile, my latest (non)answer from Registerfly is something along the lines of - "what sort of problem to you seem to be having"? !!!!! I've AGAIN outlined the issues - seriously overbilled (by 3000%) - and no site up. Five days later and no response.

Good luck and please file as many legitimate complaints as you can - the 'authorities' have no other way of knowing what is going on at the street level.

[dead fly]

................

[mjy222]

Here is my nightmare story....

I started service with registerfly on 06/13/05 and paid $19.95. This was for vps-hosting. I bought 4 domain names, transferred one domain that I have owned for almost 2 years and put protectfly on all of them.

On 07/13/05 I paid $19.95 again for my second month. Then registerfly had about 40 hours of downtime in 3 days, which they later downplayed to a couple hours. I emailed them and phoned them for three days with no replies. After the system was up again 3 days later, they finally sent me an email saying the system is now online and working. I finally got hold of someone there after several support tickets, emails and unsuccessful phone calls. They finally said I would get compensated for the downtime by giving me an additional 2 weeks. Instead of being billed on 08/13/05, they said I would now be billed on 09/01/05 and be billed on the 1st of every month after that.

Well on 08/13/05 they not only took another $19.95, they took an additional payment of $19.95. Nothing was supposed to be deducted until 9/1/05. I called them for 3 days and emailed them. They would not reply to emails. If they did answer their phone, they would not transfer me to billing. (this company has the worst customer service I have ever seen. EVEEER!).

I called my bank and cancelled my credit card and disputed the 2 illegal withdrawals. Once again, this was after 3 days and hours of emails and phone calls. A couple days later, they sent both $19.95 withdrawals back to my account and said I would be billed on 09/01/05.

I thought great, everything is all ok now.

On Sunday, 8/21/05, they suspended my account, shut down all my webpages, and said I owed them $109.00. If I did not pay this amount, they would keep my 5 domains and not allow me to move them to another service.

The $109.00 is itemized as follows....

2 chargebacks of $35.00 each = $70.00 They were charging me $35.00 for each charge of $19.95 that I had disputed. They also wanted both payments of $19.95 which they illegally took out. The two $19.95 charges were for services that they had not even given me yet. In other words, they wanted four payments of $19.95 when I had only been with them for 2 months.

My bank said they do not send a charge through for disputes. My bank never charged registerfly two payments of $35.00. I have no idea why they think I owe them for charges that they incurred when they billed me for money that was not theirs. At this point they emailed me and gave me an extension to call. I called one day and some guy would not shut up for 1 minute to allow me to ask why I owed them $109. He finally hung up on me. Then the next day I called and a women answered. I was trying to explain it to her and she said I had already talked to someone the day before for 2 hours, (it was only about a 5 minute conversation when he hung up on me). I said I wanted to explain to her why that $109 is not owed to them. She said she was too busy to talk to me and also hung up on me.

I called the Better Business Bureau for Livingston, NJ where registerfly is located. They said they have numerous complaints against registerfly and that they will not contact even the BBB to try and resolve issues. They sent me to consumer affairs to turn in a complaint. I am also going to send a letter to their attorney general to let them know of the illegal business activity in their town of Livingston. If anyone is trying to contact registerfly, here is the number and extension they gave me. It might help you get to their rude billing department. Below is the last email I received back from them. They never sign their emails, so you can never deal with the same person.

----------------------------------------------------------------------

Hello

*Your account has been suspended for chargebacks received. You are required to pay all the fees due of $109.90. Please call 973-736-2545 ext 125 for payment information.

Thank You*

Registerfly.com INC
ICANN Accredited Registrar


Other complaints listed on my site at....
http://www.marwencorp.com/registerfly.html

[mjy222]

I contacted the BBB and they sent me to Consumer Affairs for Livingston NJ.

If you have not done it yet, send a complaint form to Consumer Affairs in NJ.

You can either contact them or go to a link on my page for the 2 page form
and print it off.

Your complaint can be mailed to...

Division of Consumer Affairs
PO Box 45025
Newark, New Jersey 07101

complaint form page 1
http://www.marwencorp.com/images/consumer1.gif

complaint form page 2
http://www.marwencorp.com/images/consumer2.gif

My goal is to get back my 5 domains they stole and get their business
shut down. Their little ripoff scheme is costing me several hundred a month.

It looks like one thing they are doing is registering domains or having them
transfered in and if the domains have good traffic they are creating bogus
contract violations to take our domain names, probably to resell down the road.

Also I have talked with their parent company Enon, they seem to be on registerfly.com side.

Thanks
Mark

[wcwsinternet]

My domain got hijack because I've a account with Registerfly, I am very much upset and now I will do my best to get my domain back

[lonebandit]

Now my story....

I have been a customer of theirs for over a year. I had a few bumps, but nothing major.

I was recently approached by a person in Taiwan to purchase one of my domains I had. Ok..fine... So I asked for $1500.00 US Dollars and he agreed.

I decided to use RegFly Escrow to protect buyer/seller - but I never thought I would need some protection for the protection(escrow)!

The sale completed fine. The buyer paid by credit card. My domain was moved over to him in 48hrs (he had a regfly account - so it was an internal transfer). Buyer was very pleased.
This was August 26th 2005.

Then the trouble began.

1. I contacted Sales to ask what happens next - to my money.
They told me I can have a check sent or leave the credit in my account and use it against any future regfly purchases. I wanted a check issued.
I was advised that it would take 3-5 business days.

2. After waiting more than the required time..nothing arrived. So I started opening up trouble tickets. Each one would be closed with either "Assigned" or "We had sent this to the proper department" - Still no reply.

3. I started calling. I called EACH day. I was on hold for over 1hr just to have some snot-*** woman answer the phone and tell me I need to send an EMAIL to 'sales' to ask for status. I asked to be transferred. She told me "sales does not have phones" - I certainly dont believe that. I told her I sent many emails - all un responded to. She told me there was nothing more she could do.

4. I then (after opening up more tickets and email to 'rapid') - was told that a check would go out Sept 6th 2005. At this point I felt better. I left for out of town and expected the check when I returned.

5. I returned on Sept 18th. No check. I called and was again told to email 'sales' as there was nothing the cust service lady could do.

6. I then opened up ticket after ticket..Each day, hoping to invoke some response. They would again close them with 'assigned' or 'Investigating'.

7. I received an email from the trouble ticket stating that this check must have been 'lost in the mail' and they were verifying with the bank that it was not cashed. I was dumbfounded after reading that. YEA RIGHT.

8. Days and days go by. Each time I am told they are checking with the bank.
then on Sept 25th I am told a check will go out FEDEX to me ASAP and that this will solve my case. I was excited. As usual, nothing arrived.

9. Sept 28th - I contact cust support. Was on hold for 1hr 10mins. This time "David" answered. (He reluctantly gave me his name). He placed me on hold and told me that the reason for the delays were that this buyer was in Taiwan and used the Bank of Seoul and that in this case the deal had to all be confirmed to prevent fraud. Well that made sense to me and then I asked him about the 1st check that was 'sent out' - He told me it was impossible that a check was ever sent. But that my funds were 'just released' and that I would be fedex'd a check no latter than Sept 29th via my own fedex account. I asked him what to do next when the check won't arrive. He told me to contact 'sales' email and put his name in the subject line. That made me nervous. I noticed about an hour later that the $1500 in my account on Regfly is now gone..so I felt that was a good sign that the check was 'in the mail'.

10. Sept 30th. No check arrived via FedEx. I immediately called RegFly and asked for David in sales. I was told "David?? David who??" - Oh isnt that just special. I yet again explained my situation - I was promptly told to email sales and that someone would indeed get back to me. Of course the entire day goes by and no one called/emailed. I opened a ticket up...it's still open.

11. Sept 30th. I called RISK (ext 125) (the only people that seem to have phones) and was as polite as I could be to the lady that answered. I explained the entire situation. She told me she would certainly help me and make sure someone would return my call. I told her very nicely, that if this kept going on, that I would be forced to either contact the NJ Attorney general's office or sign up to participate in a class action lawsuit. I told her I certainly dont want to have to go to that extreme, but that $1500 was alot of money to me....No return call and no return emails still as of now.

I don't know what to do next.

Jeff
jd@aurora.org

I will be happy to join or do anything next. I have nothing else to loose.

[lizerazu]

whew. All these affairs sound terrible to me.
I'm also a customer of registerfly, and never had troubles (sometimes their php web application doesn't react correctly, but that's all).
But I only have 4 domains with 'em. And don't do anything like DNS hosting. Most of those "cheap" registrars never have good DNS services. DNS should always be hosted externally by a prof. company.

Well, after reading all those very negative experiences, I'll try to get away from registerfly asap. Any company you can recommend? GoDaddy?
I need one where I can register nameservers for my domains (because I need full control over DNS).